Returns, refunds, exchanges and cancellations
You have 14 days after the purchase is made to change your mind and cancel your contract with the seller. If the artwork is split into several constituent parts that are delivered separately then you have until 14 days after you made the order of all constituent parts of the artwork to request a return. These are statutory rights under The Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013.
You may request to cancel an order for artwork within 24 hours of it being placed via the Contact page. If cancellation is possible we will either refund you immediately, including shipping costs, and cancel the order or we will inform you to follow the normal returns policy.
To exercise your right of return within 14 days of the order please follow the steps below:
• Contact us via the Contact page within 14 days of making order stating: (i) Order Number (ii) Artwork title (iii) Reason for return and (iv) Request for exchange or refund.
• Return the artwork to the seller in the condition that it was delivered to you.
• All artwork must be returned in its original packaging or equivalent suitable packaging.
• All artwork must be returned in the condition that it was delivered to you. If the artwork is damaged you will not be entitled to a refund.
The cost of return will be covered by you where you have changed your mind about the artwork and you will be held liable for any damage to the artwork caused on return, or anytime after the artwork is delivered to you. Where you have changed your mind about the artwork, The Subversiv Collective will refund you the cost of the artwork but not the original shipping costs.
If you are entitled to a refund, The Subversiv Collective will endeavour to process the refund on behalf of the seller to the original payment method used by you, within 14 days of receiving returned artwork and agreeing that you are entitled to a refund.
Any refunds may only be initiated to you via the online store.
If there is a problem with the artwork
If you have any questions or complaints about the artwork, please contact us via the Contact page.
In the event that you are seeking to return the artwork due to damage, we will require detailed clear photographs of any damaged areas of the artwork, as well as the original packaging it was delivered in. You can email us back with these once we have received your initial email via the Contact page.